Privacy Policy ez8
ez8 takes every piece of personal information you share with us seriously. This policy clearly explains how your data is collected, used, protected and what rights you have as a user of our platform.
Responsible Data Collection
We only collect information that is genuinely necessary for account registration, identity verification and processing your financial transactions.
High-Level Security
The ez8 platform uses industry-grade encryption technology to ensure that all your personal data and financial transactions remain protected from unauthorised access.
Full Control in Your Hands
You have the right to access, correct or request deletion of your personal data at any time through ez8 customer support, which operates 24/7.
No Sale of Data to Third Parties
ez8 does not sell, rent or disclose your personal data to any third party for marketing purposes without your explicit consent.
Transparent Use of Cookies
Cookies are used solely to improve the user experience, keep login sessions active and analyse website performance on an aggregate basis.
Secure Transaction Records
All deposit, withdrawal and betting activity records are stored securely for the period required by international licensing and legal requirements.
Information We Collect
When you register an ez8 account or interact with our platform, we may collect the following categories of information:
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and a selfie photo for KYC (Know Your Customer) verification purposes.
- Contact Information: Email address, mobile phone number and current residential address.
- Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, Boost), deposit and withdrawal transaction information, and betting activity history.
- Technical Information: IP address, web browser type, device operating system, session cookie data, and login activity logs.
- Communication Information: The content of your correspondence with our support team, including live chat transcripts and emails.
Purpose of Using Information
The information collected is used solely for the following purposes:
- Processing account registration and verifying user identity in line with international licensing requirements.
- Facilitating deposit and withdrawal transactions via DuitNow, Touch 'n Go eWallet, FPX, Boost and cryptocurrency assets.
- Complying with legal obligations related to anti-money laundering (AML) and financial protection.
- Providing effective 24/7 customer support in Malay and English.
- Analysing platform usage patterns for the purpose of continuous service improvement.
- Sending important notifications related to your account, promotions and relevant policy updates.
- Detecting and preventing fraud, account misuse and activities that breach the Terms and Conditions.
Disclosure to Third Parties
ez8 does not sell or disclose your personal information to third parties for commercial purposes. However, limited disclosure may occur in the following circumstances:
- Payment Processors: Transaction information that needs to be shared with approved payment service providers to facilitate deposits and withdrawals.
- Game Service Providers: Limited technical data required by game software providers to ensure games function correctly.
- Regulatory Authorities: When required by a regulatory body or to comply with a valid court order, ez8 will disclose only the information that is necessary.
- Technical Partners: Infrastructure and cybersecurity providers who are bound by strict confidentiality agreements.
All third parties given access to ez8 user data are subject to strict data protection agreements and must comply with security standards equal to or exceeding our own.
Data Security and Protection Technology
ez8 implements multiple layers of security to protect your personal data:
- Data encryption during transmission using industry-standard TLS/SSL protocols.
- A role-based access control system that ensures only authorised staff can access user data.
- Continuous security monitoring to detect and respond to any cyber threats.
- Regular security audits conducted by independent experts to verify the integrity of our systems.
- Clear incident response procedures to notify affected users in the event of any data breach.
Use of Cookies and Tracking Technology
The ez8 website uses cookies and similar technologies for the following purposes:
- Session Cookies: Maintaining your login status while using the platform.
- Preference Cookies: Saving your preferred language and display settings for a better experience.
- Analytics Cookies: Collecting aggregate and anonymous data on how users interact with our website for improvement purposes.
You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the full functionality of the ez8 platform.
Data Retention Period
ez8 retains your personal information for as long as necessary based on operational and legal requirements. Generally:
- Active account information is kept for the entire period your account is active and in use.
- After account closure, basic data is retained for a set period to meet legal obligations and to resolve any claims that may arise.
- Financial transaction records are kept in accordance with the relevant international licensing requirements.
- Customer support communication logs are retained to ensure service quality and dispute resolution.
Cross-Border Data Transfers
As a platform operating under international licensing, ez8 user data may be processed on servers located outside Malaysia. We ensure that any such data transfer is protected by appropriate safeguards, including standard data transfer agreements and security requirements equivalent to local standards.
Data Control Is in Your Hands
As an ez8 user, you have certain rights regarding your personal data that we fully respect. 🔐
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
If any of your data is inaccurate or out of date, you can request an immediate correction.
Right to Erasure
You can request deletion of your personal data, subject to any relevant legal obligations.
Right to Object
You have the right to object to the processing of your data for certain purposes, including direct marketing.
Right to Data Portability
You can request your personal data in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that we limit the processing of your personal data.
To exercise any of the rights above, contact the ez8 support team via 24/7 live chat or email at [email protected]
Privacy Relating to Age Limits
The ez8 platform strictly allows only individuals aged 21 and above to register and use our services. We do not knowingly collect personal data from individuals below this age limit.
If we find that information has been collected from a user who does not meet the age requirement, the account will be suspended immediately and the related data will be deleted in accordance with established procedures.
Marketing Communications
ez8 may send you communications related to promotions, bonuses and service updates via email or in-platform notifications. Each such communication will:
- Be sent only to users who have given consent during registration.
- Include a clear and easy-to-use unsubscribe option.
- Not involve the disclosure of data to third-party advertisers.
You can update your communication preferences through your account settings or by contacting our customer support.
Changes to This Policy
How We Notify You of Changes
ez8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements or the services we offer. When material changes are made:
- The "Last Updated" date at the top of this policy will be updated.
- An in-platform notification will be displayed to inform active users of the changes.
- For significant changes, an email notification will be sent to all registered users.
- Previous versions of this policy may be requested through our support service.
Continued use of the ez8 platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, you can reach our dedicated team through:
- 24/7 Live Chat: Direct support available at all times via the chat icon on the ez8 platform, in Malay and English.
- Email: [email protected] — we will respond to your privacy enquiries promptly.
Our team is ready to help you understand your rights and process any requests relating to your personal data.
Questions About ez8 Privacy
Ready to Join the ez8 Community?
Your privacy is our priority. Register an ez8 account today and enjoy a secure online gambling platform, with full support in Malay, local payment methods and a welcome bonus of up to RM888.
By registering, you agree to the Privacy Policy and Terms and Conditions of ez8. 21+ only.