Terms and Conditions
Platform Usage ez8

1. General Terms and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and ez8, the operator of the online gambling platform accessible at ez8.run. By registering an account, logging in, or using any services provided by ez8, you confirm that you have read, understood and agreed to be fully bound by these Terms.

ez8 operates under an international licence and provides a gaming platform covering slots, live casino, sports betting, horse racing and online baccarat. All these services are subject to these Terms without exception.

These Terms may be updated from time to time. The latest version is always available on this page. Continued use of the platform after any amendment is taken as acceptance of the updated terms.

2. Registration Eligibility and Account Management

To register and use the ez8 platform, you must meet the following requirements without exception:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be located in a jurisdiction that prohibits online gambling.
• Register only one account per individual — multiple accounts for one user are strictly prohibited.
• Provide accurate, complete and up-to-date personal information during registration.

Each user is only permitted to hold one registered account at ez8. ez8 reserves the right to request identity verification documents at any time, including a copy of your identification card (MyKad), bank statement or other supporting documents to meet compliance requirements. Account information must be kept current by the user whenever any changes occur.

Users are fully responsible for all activity that takes place in their account. Keeping usernames and passwords confidential is entirely the user's responsibility. ez8 is not liable for any losses arising from unauthorised access resulting from the user's negligence in safeguarding their login details.

3. Deposits, Withdrawals and Financial Transactions

ez8 accepts deposits and handles withdrawals through approved payment methods. All transactions are processed in Malaysian Ringgit (RM / MYR) unless stated otherwise.

Accepted methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies including USDT, BTC and ETH.

All withdrawals will be processed within 30 minutes to 3 hours after the request is submitted, subject to the required verification. ez8 reserves the right to request additional verification before processing any withdrawal for security and compliance purposes.

Users are responsible for ensuring that the payment account details provided are accurate and belong to them. ez8 will not be liable for any delays or transaction failures caused by incorrect or incomplete information provided by the user.

4. Bonuses, Promotions and Wagering Requirements

ez8 offers various promotions to registered players. All bonuses and promotions are subject to wagering requirements and specific conditions stated at the time the offer is presented.

Welcome Bonus: New players are eligible to receive a 100% deposit match bonus of up to RM888 on their first deposit. This bonus is subject to a wagering requirement of 10 times the bonus amount before bonus winnings can be withdrawn.

Bonuses may only be used for wagering within the platform. Withdrawing bonus funds before the wagering requirements are met is not permitted. ez8 reserves the right to cancel bonuses and related winnings if there is a breach of wagering conditions or fraud.

Players enrolled in the ez8 VIP programme can enjoy weekly cashback based on their membership tier — Bronze (up to 0.4%), Silver (up to 0.8%) and Gold (up to 1.2%). Cashback eligibility is assessed based on weekly wagering activity and is awarded at ez8's discretion.

• Only one welcome bonus is allowed per account, device, IP address and household.
• Misuse of the bonus system, such as splitting bets between players to meet wagering requirements, is prohibited.
• ez8 reserves the right to modify or withdraw any promotional offer at any time without prior notice.

5. General Game Rules

All games available on the ez8 platform must be played in accordance with the established rules. Game results produced by the system are final unless a significant technical error is proven to have occurred.

• ez8 reserves the right to cancel or suspend any bet placed during a system technical issue.
• Bets that have been confirmed and accepted cannot be cancelled by the player.
• Winnings resulting from software errors or system disruptions will not be paid out and are subject to review.
• ez8 reserves the right to limit the betting limits of any account or game at any time.
• The use of automation software, bots, or external assistance methods to influence game outcomes is prohibited.

For sports betting and mix parlay, the official result from the relevant sports governing body is final. ez8 reserves the right to void bets on markets offered in error due to technical faults or odds-setting errors.

6. Prohibited Conduct

Users are prohibited from engaging in any of the following activities while using the ez8 platform:

• Fraud, misrepresentation, or manipulation of the payment system or games in any form.
• Use of multiple accounts to obtain bonuses or promotional benefits unlawfully.
• Collusion between players to manipulate game outcomes, particularly in poker or live table games.
• Money laundering or use of funds obtained through illegal activities for deposits.
• Attempts to hack, infect, or disrupt the technical infrastructure of the ez8 platform.
• Selling, transferring, or renting accounts to another party.
• Use of any third-party software designed to provide an unfair advantage in games.

7. Personal Data Protection

ez8 collects and processes users' personal information in accordance with our Privacy Policy. Personal information collected includes name, identification card number, mobile phone number, email address, and financial information required for transaction processing.

User data is stored securely using current encryption technology and is only shared with third parties necessary for service delivery, legal compliance, or fraud prevention. Users have the right to request access to their personal information or to request correction of inaccurate information.

For more information on how ez8 handles your personal data, please refer to our Privacy Policy available on this site.

8. Limitation of Liability

ez8 provides its service platform on an "as is" basis and makes no guarantee that the service will operate without interruption or error at all times. To the extent permitted by applicable law, ez8 is not liable for:

• Loss or damage arising from service disruptions, technical failures, or cyberattacks.
• Indirect, consequential, special, or punitive losses of any kind.
• Unsatisfactory betting outcomes or game results — games operate by chance and outcomes cannot be guaranteed.
• Losses arising from the use of login credentials by an unauthorised third party due to user negligence.

ez8's maximum total liability to any user under any circumstances shall not exceed the net deposit amount made by the user in the thirty (30) days preceding the claim.

9. Account Suspension and Closure

ez8 reserves the right, at its sole discretion, to suspend or close the account of any user where there is evidence of a breach of these Terms. In such cases, ez8 will notify the user via their registered account email.

Users may request the closure of their own account at any time by contacting ez8 customer support. Valid funds in the account will be returned to the user via the original payment method, subject to the required identity verification.

For users who choose to use the self-exclusion tool for responsible gambling reasons, please refer to our Responsible Gambling page for more information on the options available.

10. Amendments to Terms and Conditions

ez8 reserves the right to amend, modify, or update these Terms at any time in line with business requirements, legal changes, or service improvements. Material amendments will be communicated to users via their registered email or in-platform notification with reasonable notice.

If you continue to use the ez8 platform after the effective date of an amendment, that action is considered your acceptance of the amended terms. If you do not agree with the amendment, you have the right to close your account before the amendment's effective date.

11. Applicable Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which ez8 is licensed to operate. Any dispute arising from or relating to these Terms shall be resolved through good-faith negotiation between both parties within thirty (30) calendar days.

If a dispute cannot be resolved through negotiation, it may be referred to an arbitration body agreed upon by both parties. Users may submit a formal complaint to the ez8 support team at any time through the following channels:

• 24/7 live chat within the platform for immediate response.
• Email to [email protected] for written complaints requiring documentation.
• All support services are available in Malay and English.

ez8 is committed to resolving every complaint submitted in a fair, impartial, and timely manner. Records relating to any dispute will be retained by ez8 for the period required by applicable law.